TM
Tshepo M

1 reviews | Active since Jan 2025

24 Jan 2025, 18:38

Extremely Disappointed with Bidvest Bank's Service

I am extremely disappointed with the service I have received from Bidvest Bank. Despite having signed mandates and providing all the correct details, the bank has refused to release funds to my account. This delay has caused us to suffer losses.

We have made numerous attempts to resolve this issue directly with Bidvest Bank, including contacting their customer service and filing formal complaints. Unfortunately, these efforts have been in vain, and the bank has not provided any satisfactory explanation or resolution.

The financial strain and inconvenience caused by this situation are immense. We suspect that potential ***** might be involved, which could be contributing to our country's greylisting by the Financial Action Task Force (FATF). This situation is not only affecting us but also highlights broader issues within the banking sector.

We are now escalating the matter to the Ombudsman for Banking Services in the hope of finding a resolution. We urge Bidvest Bank to take immediate action and release our funds without further delay.

0
Replies (1)
Bidvest Bank
Bidvest Bank's reply27 Jan 2025, 16:21
Official
Good day 
We apologise for your experience.  Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team