Extremely bad service

Item: Bidvest Bank
Rating: 1
Author: Matsie N

I submitted my claim 18march 2020 at about 9h45 I have been sitting at tyremart fourways till 16h58 now my so called insurance am paying telling me tht they need tyre damage video. We have been in contact with them the whole day no one mentioned the video requests. It's so sad tht your money is been debited every month wen its time to them they fight with their clients.

Why do we have to get such toucher service even if we pay our money. South African service is bad to a point tht I wish I can go to bidvest and burn the whole building.

First claim I get such bad service siesss.

Helpful (0)

Replies (1)

Bidvest Bank's replyOfficial

20 Mar 2020, 13:17

Hi Matsie,

Kindly accept our apology.

Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.

Kind regards
Bidvest Bank Customer Experience

Bidvest Bank's reply20 Mar 2020, 13:17

Official