Enough is enough!!!!

<p><br />I would like to state my sincerest dissatisfaction in Bidvest Bank. <br />Branch in question: Canal Walk, Cape Town.</p> <p>I have initially complained a few weeks back about a lady by the name of Natasha. The complaint went about the way she had dealt with me with regards to personal questions that she was asking. When I asked her why she asking all those questions, she didn't give me a proper answer and just said she can't continue without the details. When I filled a form out with the personal details and giving all asked information, she had told me that I should be more accurate and added some other piece of information. That, an apology letter was sent and accepted.</p> <p>This time I am demanding compensation as I have been back to do another transaction. This time I've dealt with Micayla on 28/01/2017. She told me that she could not help me because I need an updated proof of address. This was upsetting because I was not told by the previous person who dealt with me. Micayla had so much attitude saying that I should know that I need an updated proof of address, as if I work for this company or read the terms and conditions in my free time. She began to get annoyed and when I asked for a manager, she stated that I should come back when there is one. I lodged a complaint on hello peter and sent a complaint through your website.</p> <p>Today, I received a call from the branch manager who said she is calling to apologise and stated that the people in the branch has stated something else and that she doesn't know who to believe. Are you not suppose to believe your customers? Will we complain for nothing? Furthermore, when telling her that I deserve compensation, she too gets annoyed and I'm sure the calls can be located and listened to. She then so abruptly ends off the call and just says "OK bye" when I asked her for my complaints reference so that I could complain to the ombudsman.</p> <p>Now I would like someone higher to deal with this and give me the compensation I deserve. I am being treated like a child and it's probably because I am aged 21. I have been using bidvest bank for moneygram for quite some time and on several occasions used the services. This is the worst service I've received and I'm sure it is because I'm young.</p> <p>I will be pressing charges against bidvest bank for **************, I will contact the SABC and the newspapers and eNews. Over and above, I will be posting my complaint to the FAIS Ombud as well.</p> <p>Bidvest Bank has one last chance to let someone with proper authority deal with this and make sure I receive the compensation I DESERVE!!!</p> <p> </p> <p>Thank you</p>