****ed off by bidvest!!

<p>So I opened my account online. After sometime, got a call from bidvest Carlton center to collect my card. I went to the branch and thinking I was just going to activate the card and go home. I stayed there more than 30 minutes or more doing the application all over again. We went through the application with the lady who was helping me and I signed all the documents, changed my pin and I was told we are done. Today I phoned them to load my card for western union, they gave me western union numbers, which I phoned. The gentleman from western union was quick with the service and we were done in less than 7 minutes. Few minutes later he phoned me to tell me that my account has been closed he can't load money for me. I told him I had a previous account which was closed, but this one is new. He confirmed it was closed. I was shocked, I asked him what might be the problem? He told me that It might be because I did not pay the R50 to open the account. I told him no one told me or asked me to pay it. Still in shock, I phoned bidvest and I spoke with a gentleman and explained to him my satuation that the lady who helped open the account did not ask for R50 fee and never even mentioned it to me. I would have paid it if she told me about it. He asked me to describe her since I did not know her name. And to my surprise this gentleman asked me if I didn't know that I must pay a fee to open an account. WoW! What a low blow!! I told him I know when you open any bank account there's a fee that one must pay. But since this lady did not say anything, I assumed maybe they will take it from my account when money goes through. He then asked for my ID number and telephone number and said he will ask that lady to call me. Its 17:35pm no one has phoned or said anything, I guess my case is not important. I would like to tell bidvest Carlton center this might look like a small case to them but its important to me. I dont see why my account should be closed where else a consultant failed to do everything she was suppose to do on the day I collected my card. I was sitting there for 30minutes or even more!! And I don't see myself sitting there again doing the samething again. I want to load money but I can't cause my account is closed!! I'm not just a new client, I had an account with bidvest Balfour. I'm very upset and dissapointed in bidvest.. I did not expect this kind of treatment!!!</p>