CN
CASSANDRA N

1 reviews | Active since Feb 2019

28 Apr 2020, 14:45

Dont waste your time

Unable to increase online banking limits. call center staff and business bankers do not read requests, but respond incorrectly which WILL cause back and forth communication on simple easy requests and eventually delay your banking process. Further more, they have to manually clear immediate payments from other banks...yes, somebody has to literally press a button that could be easily automated. Needless to say, this process can take four hours if you lucky. "Bidvest Bank lets make you lose your mind and fail as an SME". Thats a more fitting slogan

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Replies (1)
Bidvest Bank
Bidvest Bank's reply29 Apr 2020, 14:49
Official
 Hi  CASSANDRA ,
 
Kindly accept our apology. 
 
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience. 
 
Kind regards 
Bidvest Bank Customer Experience