DK
David K
1 reviews | Active since Jan 2021
08 Jan 2021, 09:23
Don't join! Thousands of Rands gone missing - trying to get it back
Guys PLEASE do NOT join this bank. My girlfriend has been issues with random EFT payments going missing (as in, the money leaves her account but never arrives at the payee). All account details are correct, PoP is correct... The money is just gone.
The bank has been useless is investigating the problem... Eventually they came back saying that she should close and re-open the account because of suspected *****.
This is ***** WITHIN their damn bank and they want her to just write the money off.
We've taken the issue to the ombudsman, but apparently people don't have much luck their either...
It just frustrates me when organisations are able to lose your money and face no consequences
Helpful (0)
Replies (5)0
Replies (5)DK
David K's updateReviewer Update
08 Jan 2021, 09:26Note to self: Proofread first so that you don't look dumb making grammatical errors that can't be edited >.<
DK
David K's update08 Jan 2021, 09:26
Reviewer Update
Note to self: Proofread first so that you don't look dumb making grammatical errors that can't be edited >.<
Bidvest Bank's replyOfficial
08 Jan 2021, 09:26Hi David,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Bidvest Bank's reply08 Jan 2021, 09:26
Official
Hi David,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
DK
David K's updateReviewer Update
11 May 2021, 17:08Oh, I'm still learning to use hellopeter and realised I've been posting updates as Facebook comments rather than on the actual thread.
It's now 11 May and we haven't heard a word from either Bidvest or the ombudsman.
It's now 11 May and we haven't heard a word from either Bidvest or the ombudsman.
DK
David K's update11 May 2021, 17:08
Reviewer Update
Oh, I'm still learning to use hellopeter and realised I've been posting updates as Facebook comments rather than on the actual thread.
It's now 11 May and we haven't heard a word from either Bidvest or the ombudsman.
It's now 11 May and we haven't heard a word from either Bidvest or the ombudsman.
DK
David K's updateReviewer Update
20 Jul 2021, 10:39I'm pretty sure we're now reaching the one year mark for this issue...
What does one do? Post another negative review to see whether someone will respond? Go to the bank and insist on seeing someone?
Sigh...
What does one do? Post another negative review to see whether someone will respond? Go to the bank and insist on seeing someone?
Sigh...
DK
David K's update20 Jul 2021, 10:39
Reviewer Update
I'm pretty sure we're now reaching the one year mark for this issue...
What does one do? Post another negative review to see whether someone will respond? Go to the bank and insist on seeing someone?
Sigh...
What does one do? Post another negative review to see whether someone will respond? Go to the bank and insist on seeing someone?
Sigh...
Bidvest Bank's replyOfficial
20 Jul 2021, 11:18Hi David,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for the delay any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for the delay any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Bidvest Bank's reply20 Jul 2021, 11:18
Official
Hi David,
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for the delay any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for the delay any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience