Do not trust Bidvest Bank with your money!!!!

Item: Bidvest Bank
Rating: 1
Author: Kel M

For the last 2 weeks I have been waiting for a transfer to reach my bank account. That Bidvest Bank cant find. This has been going on for 2 weeks. Not once have they given me any concrete response as to where the funds are. I Keep getting the same useless response that it has been escalated to their tracking and card division. Not once have any of their customer service staff (Useless) Given me feedback or been accountable for my issue. I have had to send emails and call them every day and follow up with their *********** CS staff!!! I have never been this frustrated and am ready to cancel my account. There is not one thing they have done to make me as a client feel respected, acknowledge and looked after. I will be posting all their responses and who I have dealt with today!!!

Helpful (0)

Replies (2)

Bidvest Bank's replyOfficial

14 Jun 2018, 13:27

Hi Kel,

Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused and ask that you please edit your Post and add your contact number so that we can contact you and sort this out. In the meantime, our team will send you and email.

Kind regards,

Bidvest Bank Customer Experience

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Bidvest Bank's reply14 Jun 2018, 13:27

Official

Hi Kel,

Kind regards,

Bidvest Bank Customer Experience

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Kel M's updateReviewer Update

14 Jun 2018, 13:30

You have my email address and contact details or should i post who I have been dealing with and see how quick I get a phone call then because I have a list of names and a recording of my conversion?

Kel M's update14 Jun 2018, 13:30

Reviewer Update

You have my email address and contact details or should i post who I have been dealing with and see how quick I get a phone call then because I have a list of names and a recording of my conversion?