Do Not Touch Bidvest Bank(You'll get burnt)-Service is non-existent

This must be the worst bank in South Africa. I've been using this bank for the past 4 months and it's been the worst service I've ever experienced from a bank or any service I've encountered from a business, this hands down is number 1 when it comes to disappointments. From the staff who are clueless with the product or services offered by the bank, to being transferred from pillar to post when asking a simple question to being given the most ridiculous answers when none of your online systems are functioning (App and Internet Banking). An example of the lack of product knowledge from your staff is that you receive different versions of what the problem is and the solutions provided are also different. This is not the first time I receive such service from this bank however this is the final straw. I once misplaced my card and called in to find out what I can do to access my funds and was advised that I could send the cash to myself like an ewallet/cashsend however myself and the consultant discovered at the same time that this was not the case with this bank, this should have been a red flag however I let this slide. Bidvest bank is clearly not ready to be a fully online bank as the bank cannot offer basic online services and is at the bottom when it comes to customer service. I recommend people to not use this bank and stick to the mainstream banks as this is an impractical bank and I have discovered this the hard way. I suggest that consumers stick to the devil they know and pay high charges, atleast services are provided than this mediocre bank. Warning again do not use this bank at all you will regret it. Just when you think it couldn't get any worse, I've just completed an online dispute and now I have to print and complete the same info I completed online. Another reason I indicate that this bank is not ready to switch to a purely online system as it lacks critical and crucial services that consumers would require from an online bank. Leave it to the professionals and go back to the basics before trying to offer services which you cannot fulfil. The rating does not deserve any stars, it should be invincible. Pathetic... I am not recommending this bank to anyone. Sort yourselves out, next review won’t be so friendly and on this channel. I’ve been waiting for feedback with regards to a dispute since last week Friday 25 August still no contact has been made.