Do not open a Bidvest account if you want professional assistance and sound solutions

I opened a Bidvest Grow Account before I moved abroad. Made sure that the app is setup and ready to go. It worked just fine for a while, until it logged me out and requested that I login again. I do not even want to do much. I just want to get the reference number for a payment that was made to my account so I can authorize a monthly debit order.

I am currently not roaming as I’ve permanently moved from South Africa and the consultants are not helpful but telling me I need to roam. I’m getting frustrated and wonder how then you’d assist someone who is stranded and cannot access their cellphone number?

I have my card and all my documents with me, and for such an exclusive bank, I’d expect you to have alternative verification methods and solutions.

I wouldn’t advise anyone to open an account with Bidvest if ease of access is not a problem. I setup my mobile banking with fnb just fine and everything was communicated to me via my registered email, regardless of the type of account I have.