TK
Thyhappiness K

1 reviews | Active since Mar 2015

10 Dec 2019, 11:25

Do not bank with Bidvest Bank

Bidvest bank should not be in the business of banking. The most basic customer services are a pain with them. I have 2 ********** transactions on my account amounting to +- R2000. They have made me jump through hoops for a whole month because their processes are as backwards as a landline on the move. And right when you think they will help they throw another spanner into the works. They are *********** and customer service is not of value to them. They can never provide feedback and then you have 10 odd consultants all giving you a different version of the story. Bidvest is the worst bank ever and honestly should not be in this business.

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Replies (1)
Bidvest Bank
Bidvest Bank's reply10 Dec 2019, 11:59
Official
Dear Thyhappiness ,
 
Kindly accept our apology. 
 
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience. 
 
Kind regards 
 
Bidvest Bank Customer Experience