Do not bank with Bidvest Bank

This is the worst customer service bank. The Bank specializes on referring you to the branch for everything and at the branch, there are only two people working and busy with FOREX customers who take on average of 45 min each.

On Friday (13 December 2019) I went to the Bidvest Bank San Ridge, Midrand branch to have my online banking login details reset. After waiting for about 3 hours for my turn, I was advised that I should try and reset my password and pin after 30 min by saying forgot password and pin. Ive done that and now I'm been told that I have to go back to the nearest branch to activate this pin and password. How *********** is this system, I was at the branch for this and I have to go back again...no other bank in South Africa can do this to you.

Furthermore, while I was at this branch, I also wanted to be migrated to the grow account so that I can make use of the bidvest app. Despite being physically present at the branch with my ID, they refused to assist me with that and told me that they require proof of residence. I asked if my FICA with Bidvest had expired because as an existing client, Bidvest Bank does have my proof of residence. I was told it is procedure and to make matters worse they refused that I email the proof of residence to them. The lady was exceptionally rude and dismissive.

Please stay away from this Bank, they are just not ready to being a Bank, they are more comfortable with their Forex services. banking has been made easier by other banks but Bidvest fails to resolve such small issues and keeps on sending you to a branch where you still do not get help.