Dishonesty.

I am not a customer myself at Bidvest, but my Husband is, and in February, he transferred me R20 000. Weeks later it was still not reflecting and they then said they will transfer it back into his account as it was stopped by the ***** department. Since February we have lost R20 000. My husband has called numerous times daily for weeks, getting hold of different managers and they can't tell us where the money went, only that they investigating, and every now and then, the manager says they found the issue and it will be paid back to us. Its been almost 3 months, at this point, BIDVEST is *****ing from us and they cant tell us where our money is!! Doesnt even help going to the police, we will have to pay for lawyers now, to get our money back. I have never dealt with any bank in all my years that 'loses' money. HOW???