Disgusting Serive from Bidvest Bank -Recall Request

To whom this Messages Reaches, I am absolutely disgusted with service that i am receiving from Bidvest Bank Call centre in connection with a recall of an internet transfer. i made an error with an inter transfer from my bidvest bank account to fnb account of a family member . i went into the east gate branch on the 27th June to ask them to assist with a recall of the funds . They first advised me to go to fnb to see if they can do anything and they asked me to go to my bank (bidvest in this case) to do the recall as i am not banking with them .The request was sent through from branch level , a week later i called to find out what’s happening with the request and i was advised it would take 7 to 10 days . The two consultants that i dealt with were more concerned with charging me the recall fee then to assist with the recall query. i went back to fnb for the second time and was advised by them that i need BIDVest to assist with the recall as i do not bank with them. I went back to the branch in Eastgate and they called the bidvest call center and battled to get any assistance from them. Eventually they got someone who said that i must lodge a complaint via email. I called bidvest call centre and spoke to Danielle Fember who had no interest whatever with trying to help me , she kept telling me that a recall is not guaranteed and that i must lodge a complaint via email , when i asked them if i must call the CEO of bidvest i was advised to do so as if they could not care if i called or not thinking that I will not get hold of him. I sent the complaint email to bidvest and was advised to go back to fnb and get a written letter from a manager or consult so they can address it with fnb .

1 Have bidvest even spoke to fnb at all in the last 3 weeks. (Seems like they have not) 2 Service is disgusting that nobody bothers to call me back to help me out 3 Why should I have to go and run after FNB, Bidvest is my bank and they should do this for me? 4 Maybe because I am a small client of theirs so they do not care about my tiny little business complication. Avron Goldberg **********