Disappointed at bidvest bank

I'm definitely regret banking with bidvest as they care about their clients, last week the suspended my account without noticing and i have been trying patient with them enough they not responding to my emails as they don't care that while they have put my account on hold my life is also on hold and i have kids to feed as a man i always provide for my kids. I have been trying work with them as I've been emailing proof of payments showing where the funds are from and contacts details as i have more funds coming to the account which i also provided them with agreement for the funds as they from investments. All I've been pleading to bidvest is at list they can return the funds back as they were deposited to a suspended account or release them since I have all the proof where they from but I'm being ignored.