***** Department does not care!

Disgusted by the lack of service from the Bidvest ***** department. I hold a Standard Bank account, but I was ****med in December 2023 by someone holding a Bidvest Bank account. After reporting to Standard Bank, I received a letter on the 8th of January 2024, from Standard Bank, informing me that Bidvest had recovered the funds and would be paying it over to my bank account within 15 working days. Meaning I should have received the funds on the 29th of January 2024. As at 16 APRIL I have STILL not received the funds. I have countlessly phoned, emailed, "escalated", within Standard Bank and Bidvest, but Bidvest clearly DOES NOT CARE. When will I receive my refund as promised?! It is disgusting that I have to throw a tantrum just to get the banks to stick to their promises!! Do NOT open an account with a bank who's ***** department does not operate!!!