Delay in my PayPal payment

Hi, I'm Veronica. I initiated a PayPal withdrawal on the FNB app on 18 November ($144). After accepting the exchange rate, it loaded briefly then showed an error saying PayPal service is unavailable, but it took my $144. FNB PayPal enquiries confirmed the withdrawal is pending.

When I followed up, they said there's a suspension status, but it normally goes through, and I should phone them if I don't receive funds by 20 November. I phoned, spoke to Zanele, she escalated the matter and took my account details. I emailed her today, no feedback.

I spoke to Nthabiseng, she'll speak to Supervisor Matete, promised a call by 12noon - it's now 12:37, no call. They won't let me speak to finance, they'll escalate.

I need my money transferred to the account I provided Zanele (the one linked to PayPal). It's overdue. I have a financial emergency. Can someone from finance release my funds? No one takes accountability; I'm always chasing FNB. Please call me ***.

Thanks