CG
Chris G

1 reviews | Active since Jan 2018

30 Oct 2019, 09:26

Deborah Medlicott of Bidvest Bank Ltd conducted ******** a credit enquiry without consumer consent.

When studying my credit report, I found that one Deborah Medlicott of Bidvest Bank Ltd had ********ly conducted a credit enquiry on me personally on Transunion.

I am not a client of Bidvest Bank Ltd, nor had I app**** for credit, and had not given them permission to do a credit check on me.

In terms of the PoPI Act a consumer needs to give consent for any person to request your credit report. I did not give such consent.

A consumer's credit rating is adversely affected if more than six enquiries per credit bureau is done in a year.

Deborah Medlicott of Bidvest Bank Ltd ********ly conducted a credit search on me without my knowledge and consent, adversely impacting on my credit rating. Her ******** enquiry made my credit rating drop by 26 points.

Deborah Medlicott of Bidvest Bank Ltd must advise Transunion that she conducted a credit search on me ********ly and that the enquiry must be removed from my profile and my prior credit score restored.

0
Replies (1)
Bidvest Bank
Bidvest Bank's reply30 Oct 2019, 09:51
Official
 Dear Chris,
 
Kindly accept our apology. 
 
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience. 
 
Kind regards 
 
Bidvest Bank Customer Experience