Customer Service - Debit Order Reversal

Item: Bidvest Bank
Rating: 1
Author: Ronnie M

Hi. How long really does it take Bidvest bank to make a debit order reversal? I submitted a debit order reversal on the 11th December 2023 and nothing has been done and I havent received any communication from the bank. Can someone please assist on this matter.

Helpful (0)

Replies (3)

Bidvest Bank's replyOfficial

26 Jan 2024, 11:41

Hi Ronnie,

We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team

Bidvest Bank's reply26 Jan 2024, 11:41

Official

Hi Ronnie,

We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team

Bidvest Bank's replyOfficial

26 Jan 2024, 13:39

Hi Ronnie,

You are most welcome. Please feel free to contact us again if there’s anything you need assistance with.

Regards,
Bidvest Bank Team

Bidvest Bank's reply26 Jan 2024, 13:39

Official

Hi Ronnie,

You are most welcome. Please feel free to contact us again if there’s anything you need assistance with.

Regards,
Bidvest Bank Team

Bidvest Bank's replyOfficial

31 Jan 2024, 09:20

Hi Ronnie,

Thank you for following up. We are following up with our team regarding your matter. Please be assured that an agent will reach out to you as soon as possible.

Regards,
Bidvest Bank Team

Bidvest Bank's reply31 Jan 2024, 09:20

Official

Hi Ronnie,

Thank you for following up. We are following up with our team regarding your matter. Please be assured that an agent will reach out to you as soon as possible.

Regards,
Bidvest Bank Team