"CUSTOMER CARE"

Why doesn't any bank want to recognize Bidvest Bank, someone (with no internet access) had to do a EFT from Absa to my account at Bidvest, Absa Alberton refused, said they dont do EFT's to Bidvest Bank ? The best they can do is give me a Bank Guaranteed cheque with a 7 day waiting period. With no other option I had to agree. Deposited the cheque into my account at Bidvest Bank, waiting patiently for the cheque to clear? Today (day 11) I phoned the bank to hear when are they going to clear the cheque, the response was " we have a 10 "working" day waiting period" (so you wait 15 days for a Bank guarnteed cheque to clear?) You can call customer care with debit orders that goes through that shouldn't or card transactions that goes through your account twice, they don't CARE! Sorry but I'm changing Banks