Constant Wise Mandate Issues

Wise transfer mandates have been a nightmare for my business. The exact same issue every time which they fail to resolve. The telephone number provided on your website does not work and emails take days to garner a response, if you’re lucky.

The content of my emails are then not read properly and a ridiculous “template” type response is provided each time.

Sadly, my bank insists on using Wise for international money transfers. I’ve therefore had to tell my clients that we longer deal with Wise and Bidvest and have to insist that they make direct deposits from their bank. Highly inconvenient and impractical for them.

I expect your response to this review will be a template “our apologies, we have escalated your issue….”