TN
Thokozani N
1 reviews | Active since Mar 2022
27 Mar 2022, 03:03
Card suspension
On Friday the 25th of March my card got suspended by the bank, however till today no one is able to provide me with reasons why this is. When I called I get told the systems are down, and no one is able to tell me why my card is suspended. What's even more disappointing is that the bank doesn't provide any correspondence or notify you of this or give any explanation by email or even sms.
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Bidvest Bank's replyOfficial
26 Apr 2022, 10:52Hi Thokozani,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Bidvest Bank's reply26 Apr 2022, 10:52
Official
Hi Thokozani,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team