Card cloned week after new card issued

I am highly annoyed at Bidvest Bank's poor service.

First of all I went to Bidvest Bank Fountain court and said to Nazeerah(I think is her name) my card is not working and I know it did that the last time so please can I get a new card she told me are u it is not your limit!!!! Really.... then she said we dont have cards go to Mandela square.... the lady at Mandela square assisted me and asked why did they not ask for cards.... It was not my problem.....

When she was renewing my card I received an email to say i changed my email address .... I did not change any email address!!!! I queried it and she said all is fine and she showed me on the system that it is the same... She then said I must call the automated system to change my pin .... Is that even safe a week later my card is being swipped at Town Lodge in Roodepoort. I also have to pay for a new card!!!!

How conveniently a week later my card was cloned!!!!!

I demand answers. My card is with me and I am not near Roodepoort. I never had to call some automated system to change my pin before!!!