Big, Bad Bidvest Bank!!!

Item: Bidvest Bank
Rating: 1
Author: Gerard C

App**** 14 Dec 2023 to close my account, submiited the form, corrected the form and nothing... Follow up email, acknowledged and 'it's been escalated' and... NOTHING! Further follow up email and 'the client has AGAIN...' and .... STILL NOTHING!! What next? They block comments of FB, they don't act on emails and no one who answers the phone can assist - you get forwarded to nothing...

Helpful (0)

Replies (3)

Bidvest Bank's replyOfficial

02 Jan 2024, 12:13

Hi Gerard,

We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team

Bidvest Bank's reply02 Jan 2024, 12:13

Official

Hi Gerard,

We apologise for any inconvenience caused. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team

Gerard C's updateReviewer Update

05 Jan 2024, 10:20

Thank you to Rachel Grunstein for resolving this in a matter of days after she responded to the HelloPeter complaint.
It's great it's been resolved, just unfortunate it had to 'go public' on this forum...

Thanks Rachel!

Gerard C's update05 Jan 2024, 10:20

Reviewer Update

Bidvest Bank's replyOfficial

05 Jan 2024, 11:46

Hi Gerard,

Thank you for the feedback. Please feel free to contact us again if there’s anything you need assistance with.

Regards,
Bidvest Bank Team

Bidvest Bank's reply05 Jan 2024, 11:46

Official

Hi Gerard,

Thank you for the feedback. Please feel free to contact us again if there’s anything you need assistance with.

Regards,
Bidvest Bank Team