Bidvestbank continues to not deliver anything

After my first review Erica Gibbons wrote an email saying she will sort it out. Situation is still not sorted out. I have spoken to Judith which is the personal assistant to the CEO and all that happens is I need to speak to Sarel. I really am getting tired of no answers from my side I have done everything they have asked me to do I am also starting to believe that bidvestbank only suspends the accounts so that they can use it for themselves. The only thing that is going to work here it seems is that i am going to the ombudsman right now and also filling a law suit against bidvestbank. Sarel told me he will have an answer friday afternoon when i phoned bidvestbank toll number, on friday at 2pm no answer, sarel direct number no answer and Janice direct number no answer. I think it is very pathetic from such a large bank.