BIDVEST/AZA FINANCE has ZERO CUSTOMER SERVICE, and WILL NOT PAY MY MONEY

THE MOST USELESS experience. TWICE! I have some Airbnb's, and every so often AZA/BIDVEST needs me to sign a mandate to release funds coming from Airbnb US. BOTH times, the system, has not worked, I have followed up, and I get someone who HAS NO IDEA how to help. This last time, the one guy told me it was sorted, and cross-border payments will be made, and then I have just been told by a Heidi Pillay, that they HAVEN'T and I need to ask AIRBNB to re-send. ***!!!???

NO ONLINE HELP. NO CONTACT NUMBERS. NO (useful) RESPONSE TO EMAILS. AND THE MANDATES CLEARING SYSTEM DOES NOT WORK!!! It says "Name entered does not match what is in the system". I have no other *&$%&ing name!!!! Your system is BROKEN, and your CUSTOMER RELATIONSHIP SYSTEM IS ABSOLUTELY and UTTERLY USELESS!!!!