BIDVEST WITHOLDING MONEY

Yesterday I tried to withdraw my money from my Interntional account (Payoneer) and I am still yet waiting to receive my funds from Bidvest side. Payoneer has advised me that my funds have already been sent and that it should already be with Bidvest but Yesterday I have seen so many people calling Bidvest, trying to find out where their money is and have received no answers! Bidvest has not assisted in helping any of us!! Our money is just sitting there with them and they are doing nothing to assist us in getting it back. I am so disgusted at the terrible customer service I have received from Bidvest. It is OUR hard earned money and I suggest Bidvest rectify this problem immediately!