BIDVEST WILL NOT INVESTIGATE *****ULENT ACTIVITIES ON MY ACCOUNT

It seems the only way Bidvest will respond is if I come here. I was waited an additional month since investigations into *****ulent activities on my account were initiated. On the 22nd of June I came to this platform to complain that the only way I get information is if I call. Since then there has been radio silence. If I don't call they don't call. Bidvest what kind of customer service is this?