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mark S

1 reviews | Active since Mar 2015

10 Jun 2019, 13:43

Bidvest (we don't want your business) bank

I am trying to give my business bank to Bidvest, yet to contact anyone is a major issue. Your options once dialed "option 2" for business banking. Goes to normal call center agents, who can't assist. Upon requesting to deal with business banking I am so. Ple transferred to another call center agent who also is not a business banker, when asked to speak to a manager, after being on hold, and listening to how "amazing" bidvest bank is, especially with the phenomenally ******* Voice recorded sales pitch. The phone then goes dead, when I call back.. I am hit with the exact same challenges..

For a bank that claims to have a "personal invested interest" in their clients, you have proven its 100% exactly the opposite.

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Replies (1)
Bidvest Bank
Bidvest Bank's reply10 Jun 2019, 14:46
Official
Dear Mark,

Kindly accept our apology. 

Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management and they will be in contact with you shortly. 

Kind regards 

Bidvest Bank Customer Experience 

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