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Mike C

1 reviews | Active since Aug 2018

26 Aug 2022, 18:27

Bidvest Stop

I last had a World Travel Card with Bidvest in 2019. I am still receiving promotional emails from Bidvest. I have emailed several times to request them to unsubscribe me. I did so again yesterday then get automated response. Then the next day I get a repeat of the same promotional email - Bidvest Please stop!!

0
Replies (5)
Bidvest Bank
Bidvest Bank's reply01 Sept 2022, 08:59
Official
Hi Mike,

Kindly accept our apologies.
 
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.

Regards,
Bidvest Bank Team 
MC
Mike C's update01 Sept 2022, 11:14
Reviewer Update
have been assured by two different emails that I have been unsubcribed. The fact that you are unaware of this is incredible. You take over a week to respond and you do not even know what is going on in your own organision. Why have you not got an Unsubscribe button on all your email like most corporates have?
Bidvest Bank
Bidvest Bank's reply01 Sept 2022, 11:24
Official
Hi Mike,

Thanks for your response. Kindly accept our apologies.
 
Please be advised that our team will further investigate this matter and advise and assist you. This matter has been referred to customer management and they will be in contact with you shortly.

Regards,
Bidvest Bank Team
MC
Mike C's update03 Sept 2022, 12:32
Reviewer Update
By way of advice to you..
Standard generic responses like the above do nothing for the complaint or the customer.

No need to respond....I assume I have been unsubscribed
Bidvest Bank
Bidvest Bank's reply05 Sept 2022, 10:46
Official
Hi Mike, 

Thanks for your response. 

Please be advised that the matter is being looked into by our I.T department.  

Kind regards 
Bidvest Bank Team