CP
Carla P

1 reviews | Active since Feb 2018

15 Jan 2025, 17:21

Bidvest SARB mandate 2025 - TERRIBLE - so many issues!

Bidvest SARB 2025 mandate - TERRIBLE! I have been trying to receive money from Wise in my bank account since January 1st. I have had many trials, all unsuccessful, and no help can be found anywhere at this point. Wise has been super helpful; they have changed everything they could on their side. However, the mandate is still a nightmare. Unbelievable! Please stop copying and pasting the standard response that this will be escalated and DO something about it, please!

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Replies (1)
Bidvest Bank
Bidvest Bank's reply16 Jan 2025, 13:26
Official
Good day 
We apologise for your experience.  Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team