Bidvest Sandton telling me to go and use other ban

Bad service <br> I have never experienced such rude behaviour before with Bidvest Reinies Sandton. As a frequent customer i went to the branch to send money out to Suriname. After i had called to inform ho w much rands it will cost me to send out a certain amount in $ to my home country nothing was discussed about needing a Foreign National Declaration Form in order to send money. I was only informed when i wanted to send the money on last Friday 14-8-2015 and was NOT helped because only THEN was i told i had to bring the form without the form i will not be helped . Despite the fact that ALL my information is on the system and my workpermit PROOF what i am doing here in SA still the lady did not help me. I was told the rule has been implemented recently by the Reserve Bank and that without the form she will not help me. <br> Ok rules and regulations i understand but as a BANK it is your duty to notify ALL foreign clients true either email, sms, phonecalls of ALL sudden changes that might or will affect the customer. That is to me providing A quality customer service. again to me that was an inconvenience.