Bidvest *****s

I've been battling with Bidvest bank to get my minors account to be unsuspended since November 2024 and up until now, it's been a horrible experience. I have my account as well and my daughters with them through Old Mutual. I've transferred funds on two separate occasions into my daughters account from FNB to Bidvest and they suspended her account. I've called Bidvest on numerous occasions and they keep saying that they can't get through to FNB. I then called FNB and they have not received any calls from Bidvest. I then took the initiative and made a 3 way call and Bidvest didn't want to assist me on the call. I called again after a few weeks since the 3 way call and still no feedback and until now, my daughters account is still suspended. I wanted to give them proof of payment so they could see where the funds were coming from but they couldn't assist me in that manner. I jus want my daughter's account to be unsuspended so that I can close this account and be done with this horrible service.