Bidvest Refusing To Release Funds For A Funeral

I have been sent from Pillar to post by Bidvest, I have just spent 15 minutes being on hold and finally got through a consultant who told me I needed to send an email and he proceeded and gave me an incorrect email address which I confirmed with him 3 times. Bidvest bank put my account on hold and said they are doing investigation because money for funeral was deposited into my Bidvest account, they have contacted every person that eft'd my account and everyone told them the moeny is for funeral but they still won't release the hold on my account it's been 3 weeks of hell with this bank. For the funeral we ended up borrowing money from people and now we need to pay them back and Bidvest is doing absolutely nothing, they don't even call or send sms's I am the one running after them calling every single day and everyday its a different excuse. I am truly disgusted by the treatment I have recieved from this bank and would advise people to stay very far away from it. They are not happy seeing money go into the account, they will freeze your account if you get payments of over R1,000. I regret ever banking with these people