Bidvest Nonsense

I found out on 30 July 2022 that my old mutual money accound was suspended due to suspected ***** by Bidvest Bank. I asked bidvest for clarity and they requested documents (proof of payments and or invoices) and explanations for the transactions. On 1 September 2022 I send all required docs to Bidvest Bank as requested. I was then told of a 14 days turnaround time. I waited and Bidvest kept quiet as well. When I made a follow-up, I was told that they are awaiting feedback from Capitec Bank because the money came from a Capitec account. The account of the source was also suspended same as mine. The Capitec account holder went to Capitec and send me proof of payment for the said transaction and submitted her documents to Capitec and within a day, her account was unsuspended (this was 2 weeks ago). Bidvest bank still says they can not help me because they are waiting for Capitec. The same Capitec that is waiting on no one to assist its client! I have been sending emails daily but still there is no response. Bidvest further closed 2 accounts on my beneficiary list that I sent R50 and R100 to respectively and keep telling those people to contact me. These people can not access their salaries, their debit orders are not going through and still Bidvest waits.

I have sent so many emails, so many calls to no avail. Below are some of the email addresses that I have contacted but no help.

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