Bidvest No integrity

Seriously is lying part of your business ethics, i received a call from Sebenzile Hlanze who indicated that she was going to escalate my querie to card division , I waited until I made a follow up myself and spoke to Vivian who clearly didn’t even know what she was talking about telling me about FNB who is holding my funds, I don’t know where do I fit in because I don’t even have an account with FNB I bank with Bidvest. I was transferred to Tebogo Makwe who is a client service team leader, she promised to call me back on Friday with positive feedback I’m still waiting, I have been trying to call her apparently she’s busy on other calls. I haven’t received any email from you nor did I receive feedback I thought Tebogo as a team leader will serve as a point of contact who I can depend on to answer questions and provide thoughtful explanations to my querie. Clearly Bidvest bank has no integrity.