BIDVEST - No action of ***** / **** Dispute

I ordered a product online, and within 24 hours, was alerted that it was a ****. I contacted Bidvest Bank within 24 hours to stop the payment. I was informed to fill in ********** documents which I did within 24 -36hours, i was then informed to get an Affidavit, which i did, i was then informed that i needed to cancel my Bank Card, which i did, i was then informed to go into a bank, which i did. All documents sent, causing a delay of 5 days from the date of complaint. I was then told it would be sent to the ***** department and i would get feedback within 14 days. It's a month, and after emailing to follow up, i was informed i had not answered questions. Email thread of several mails over a 5 day period of Bidvest wasting my time. When i called today, the ***** department could not answer any questions and asked if she could ask ONE of her Team Leaders to assist. ALL the Team Leaders were OUT. How is that possible if you are working under supervision. So Bidvest has done nothing about my ****, and clearly wasted the time to stop the transaction after emailing proof that the Merchant was uncontactable. This is a very poor show from Bidvest. You have not done anything and clearly don't have a ***** alert department. I would like the money reversed by Bidvest, since i was pushed from pillar to post by the Bank and they have done nothing to assist from the 27th Dec until today 22 Jan 2020