CS
Celeste S
1 reviews | Active since Oct 2024
17 Oct 2024, 19:17
Bidvest Mandate Error- useless customer service
Your mandate division sucks. Mandate completion error- my details have not change in 3 years. Now I can't transfer my money to my bank and getting no help from support.
How is this even possible that you are having this huge glitch. PATHETIC
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Replies (2)CS
Celeste S's updateReviewer Update
18 Oct 2024, 12:30Go and try signing your mandate again they reopened the fields to correct your names and surnames.
CS
Celeste S's update18 Oct 2024, 12:30
Reviewer Update
Go and try signing your mandate again they reopened the fields to correct your names and surnames.
Bidvest Bank's replyOfficial
21 Oct 2024, 13:39Good day, Celeste
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible and we are working on resolving this swiftly
We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply21 Oct 2024, 13:39
Official
Good day, Celeste
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible and we are working on resolving this swiftly
We appreciate your patience.
Regards,
Bidvest Bank Team