Bidvest Mandate 2025 Errors

Bidvest Mandate is presenting an error, and I have contacted them several times the past few days to cancel the transaction, as both the local bank (FnB), and international bank (Wise), cannot cancel the transaction due to the receiving account not being able to receive funds.

Bidvest has not responded to my concerns, resulting in my money being in limbo, and not being sent back to the sender.