SVdW
Sylvia Van der Westhuizen

1 reviews | Active since Jan 2019

28 Dec 2023, 14:32

Bidvest froze account unfairly

I opened an Old mutual bank account which works through Bivest in November. On the 16th of December my husband transferred money from his Capitec account into my Bidvest account. The money was frozen and my account suspended. Our money, not the property of Bidvest. We spend this entire morning trying to sort it out with the help of the Old Mutual Meyerton branch manager. She was really helpful. Still my account is frozen. 😡😡😡 Bidvest is going to lose a lot of customers because of this. ***** department freezing customers accounts for a few rands, making us out as *****sters. Disgusting.

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Replies (3)
Bidvest Bank
Bidvest Bank's reply28 Dec 2023, 15:01
Official
Hi Sylvia,

We apologise for any inconvenience caused.  Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team

SVdW
Sylvia Van der Westhuizen's update28 Dec 2023, 21:48
Reviewer Update
I read other reviews and it seems this is a regular occurrence. Same problem as I'm having. We want OUR money.
Bidvest Bank
Bidvest Bank's reply04 Jan 2024, 11:43
Official
Hi Sylvia,

Please be advised that you will be assisted by one of our agents regarding this matter as soon as possible.

We appreciate your patience.

Regards,
Bidvest Bank Team