BIDVEST CUSTOMER SERVICES IS BAD,DO SOMETHING BEFORE YOU LOSE ALL YOUR CLIENTS. WORST BANK EVER

I recently misplaced my card a few months ago, before I came to the States. I sent an email to Customer Care, and asked if it was possible to send it to me, I first spoke to Boitumelo Galekhutle, she sent me a quotation, everytime I respond to one person, a new person responds, I then asked for my internet banking to be activated, after talking to the same person, mind you, this is the same reference no they're having in their system, called Khethwe zuma, she told me i need to send an email requesting authorization after registering online banking, I sent it, then another agent called Nozuko Sixabai responded and told me, Said, they needed an id copy again and the same letter that khethiwe requested, i sent it to her, she responded apologizing that she forgot to ask me to say i'm outside of the country and i needed them to help since i cannot go to the branch, i did as i was asked, sent it with more information, then she again said, sorry you need to sign it at the bottom , I signed and sent it to them again, then someone else called vivian mohlonyane responded and said she will wait for her supevisor to come out of a meeting and will call me back, I called her actually,she was rude and never even waited for me to finish talking to her, dismissed me and told me, I said i will call after an hour, this was 18 hours ago. I decided to send another email this morning, Nozuko asking for a letter and an id copy again, I have money sitting in my account, its been 4 days and i cant access it, just because i'm out of the country, I needed to book flight tickets,now I'm stuck with no money and I'm far from home. I'm not even sure if my money is still safe with this bank, the way i kept dealing with different people all the time. I hate this bank, I truly do. And cannot to get my money so I could stop asking my employer to pay me using it, I'm so done with BIDVEST, YOU TRULY SUCK. WORST BANK I'VE EVER BEEN WITH IN MY ENTIRE LIFE.