Bidvest Cresta needs product knowledge training

I went to the Cresta branch yesterday to request an immediate withdrawal on my 6 month notice account. i was asked to return to the branch in about an hour as the branch was awaiting feedback from Head Office. After going back more than twice thereafter, was advised to go home. i was advised that the funds would be release the next day as I requested after 12pm. No problem. Was promised a call back by Charles for today as a follow up. When i called the call center today, I was informed that the incorrect forms were submitted from the branch. I call the branch to confirm as it is then past 12 again and a lady by the name of Samantha says Charles filled in the forms today and sent them to head office and drops the phone in my ear!!

The service at Cresta is always this way. 1. No one at the branch can ever tell you how long any process takes. They always need to check with head office 2. The consultants either always look bored or in too much of a hurry to explain anything