Bidvest, Clueless and Unsafe!!

I have been struggling with Standard Bank for 7 weeks to get money back due to online *****. For 4 of those weeks we have been waiting for feedback from Bidvest bank. Not only does Bidvest not know what is going on, they are not able to track any monies from any bank or tell you where the money went into their system. I thought Standard bank was slow, however Bidvest is clueless and have their head up their back sides. Definitely wont recommend either of these two banking institutions.