gG
gideon G

1 reviews | Active since Feb 2017

02 Mar 2023, 14:04

Bidvest can't do international transfers anymore in 2023.

****** my money by blocking an international transfer.

With the new grey listing of South Africa it seems additional security is put in place to block legitimate transfer from overseas. I have done transfer last year without any issues. But this year bidvest has an online 2023 SARB Reporting Mandate Form that has to be completed. This is a Bidvest form but bidvest implemented it so fast they *****ed it up meaning payments from last month are being blocked. Tricky as it falls in an accounting year.

The bidvest developers have no idea of how to interpret names so if your surname is complex the add it as part of your first name and it then doesn't match your bank account and hence they block the transfer and money stays in limbo.

0
Replies (1)
Bidvest Bank
Bidvest Bank's reply03 Mar 2023, 08:54
Official
Hi Gideon,

Thanks for your contact details. Please note that we have escalated you complaint to one of our customer service agents who will be in touch with you as soon as possible. We appreciate your patience.

Regards
Bidvest Bank team