Bidvest Bank...circus with many ringmasters

My business has dealt with FNB and Nedbank before, not pleasant experiences but what absolutely is the epitome of zero service is Bidvest Bank. Staff is resigning left, right and center, nobody can be reached, emails not answered, constant system issues...in short: a circus by a bunch of *********** managers. In January I received an email that I would be contacted for receiving forex, which is an annual RICA thing, nothing heard after phone calls and several emails. I actually have to rely on family working at the bank to sort things out. On top of that on the online banking platform and emails sent by Bidvest Bank is the contact person/personal banker someone who has resigned two months ago!! I have no idea whom took over (if any) and whoever is in charge seems to have no banking background. Last time I was in contact with my personal banker she even told me she is looking for another job as she cannot take the mess anymore. Conclusion there is zero motivation with staff, they are a bunch of chickens without a head and the new head of the bank seems to have no idea what is going on within the walls of the Sandton head office. Enough is enough, time to move to a professional bank and leave the amateurs behind. In fact I am not the only one as two companies which I am in contact with went through the same thing, complaining does not help, only action (being leaving) does. An please DO NOT CONTACT me via phone, even it is your job description to do so, I have been promised heaven and earth over the past 3 years. Before that it was a pleasant experience...how it is a mess. Well done Bidvest, you really are experts of how to run your business into the ground.