Bidvest Bank - Worst Service Ever

<p>On the 14th of May we made a purchase at Makro Stubenvalley. The cashier swiped my card and the transaction was declined, she swiped it again and if was approved. The night of the 15th May we noticed that the Makro transaction was debited twice from our account. We phoned Bidvest bank that same night and we were told to go to Makro and get the money back from them. Makro's business banker contacted me and advised me that he spoke to bidvest and they told him that the money Will be credited back to our account within 24 to 48 hours. Which was not the case, today after querying when he money will be credited we realised that they have closed the account without our permission or even notifying us. No one can tell us why the account was closed or who requested the closure. What happens to our money. This is the account where our salary is paid into, and now two days before salaries is paid and my account is closed.</p>