Bidvest Bank - worst bank ever

They don't deserve one-star. I contacted them eight days ago to close my accounts and transfer my funds to my usual bank. I was told I had to consolidate the 2 accounts. I could not access their sub-standard App, as it would not allow me to proceed. I phoned again, held on for ages and a lady assured me she had done the transfer as we spoke. I was sent forms which I duly completed and submitted. A lady phoned me the next day to confirm my banking details verbally - I now realize this was possible *****. She assured me my funds would be paid in 24 - 48 hours. 8 days later - nothing. Today I phoned 3 times - I was assured a supervisor would contact me - I'm still waiting. I then phoned and asked for ***** Department - gentleman kept interrupting my story by saying he had to transfer me to Service Centre. I told him I suspect ***** - he was not interested in listening.