Bidvest Bank worse bank ever

I have a Bidvest Grow Acc. I recently needed to change my phone number and was informed that I had to travel 60km as the branch that was 10km was closed permanently. After getting the number change the next day I tried to do use my internet banking as I needed to do a transfer money urgently but I was not receiving an otp to confirm. I called the bank the consultant tried to assistance but failed. She advised me that she will get someone to call me that was 4hrs ago and the bank is now closed. The current economic crisis the country is dealing with you would assume businesses with strive for better customer service but not Bidvest Bank. Their poor service is worst I have experienced in this sector and I shall never do any other business with this bank again. The ref # for my call is 95310