BIDVEST BANK VERIFICATION PROCESS A MESS

I claimed money from GEPF using bidvest bank account on the 13 of September.I have made several calls to GEPF to understand why I was not paid,reason is bidvest bank verification problems.I escalated the matter to BIDVEST employees by sending an email which was useless and time wasting.Then I visited the branch,i was told to email my proof of account to GEPF. I was shocked and angry that our complains are not taken seriously.Bidvest bank should have contacted GEPF long time ago to sort out the matter but they want us the clients to handle the verification process on our own.No member of BIDVEST Bank has been paid.very dissapointed