BIDVEST BANK USELESS

I cant even actually rate them as a 1 it's so bad. So due to covid19 the Greenstone mall branch gets closed after which they call you to say not to worry you can do western union transfers directly from you mobile banking app, so now the day comes I want to do so but keep getting an error. You call the call center to be told please go into the branch as there is documents they require & also there is a limit on the western union transfer that can be done (up until this point no one has ever bother to mention this information) which also doesn't make sense as I have a fully functional bank account with them for a few years already. So we go to the branch only to wait in the queue for ages, another guy walks in after myself & another lady & gets pushed to the front of the queue & assisted immediately, then eventually i gett called. You explain what needs to be done, the person dealing with me keeps needing to get assistance to help me. This takes almost an hour just to send money from South Africa to New Zealand via a telegraphic transfer & then when wanting to do a western union transfer, the cashier says no I must come back again as you are only able to do 1 a day. Also the actual reason for the errors code is supposedly cause the person whose name I'm using is on the political list (which I find highly impossible that both people who I tried sending money to are on that list & are both South African citizens, so now every time I want to send them money I will need to come into the branch to do so. This is absolutely ridiculous, what is the point of having this option on the banking app?) I am definitely looking to move my banking elsewhere. This is absolutely ridiculous.