BIDVEST BANK TERRIBLE SERVICE!!!!!!!

Extremely terrible and appalling service from Bidvest bank!! I am dissapointed and was treated with disrespect by the consultants in their call centers and one of the branches (Umhlanga in Durban).

This refers to a matter that was raised in 2019. Bidvest bank no longer accepts incoming funds from forex transactions (Skrill). This I found out the day i went to the bank to release my funds (September 2019). I asked for the funds to be returned and there has been no movement since then. Im guessing that the plan was that I forget about it so that they can do what they want with my funds. FAIL!

After being ignored for so long i decided on Monday 13 July that i will fight for my money. Again I sent emails to the service center and complaints. I went as far as making more phone calls and having the Bidvest staff drop 80% of my calls. The email responses are always tickets that never get attended to. The one where i did receive a response was pathetic and useless. They sent me a screen grab from someones computer screen. No official document.

"This matter has been referred to branch management" famous last words from Bidvest.

This Bank is deliberately withholding information that I need to issue to Skrill so that the funds are returned to me.

Bidvest Bank has poor service, rude and ******** staff. I have opened a case against Bidvest with the ombudsman for banking services and I will continue complaining until this is matter resolved.